For Yaskawa’s part, the collaboration started with the purchase of loose mesh sections and posts, something that soon led to orders for complete machinery protection systems. Given that each and every system is unique in its design, there are high demands placed on drawings that match different angles and outlets for tracks and doors.
“Here, we have always seen Axelent as a strong company. They are fast and service-oriented, and they have helped us with layout drawings when needed. They have also been responsive to our ideas and adapted to a large extent according to our requests and requirements which, of course, we see as very positive”, says Anders. And it is precisely this speed and the solution-oriented approach that Sven sees as two of Axelent’s greatest strengths.
“Besides the fact that we like their products, it is probably their responsiveness and speed that we value most. Their speed is sort of their signature, both in terms of customer communication and delivery. Their other strengths are that they are strategically competent in their entire approach and they are able to read what the market is looking for”.
In many cases, Axelent’s customer relationships have led to a mutual exchange that has opened the door to new business opportunities between the seller and the customer. One example is Yaskawa, who have performed a variety of tests on Axelent’s products over the years. Axelent have purchased complementary products for their mesh partitions from WEMO, which are now part of the current range, as well as robots for Axelent Engineering.
“It’s about showing that helping each other is a two-way street. They help us develop our products, and we help them refine theirs. And even though views on machinery protection vary around the world, I always promote Axelent so that more of our branches take a look at their products”, says Anders.
Axelent’s ability to maintain long-term partnerships with their customers requires more than reliability and understanding. It is also about building good relationships on a more personal level.
“One extremely important ingredient when doing business is that you are able to have fun together – and we have always been able to do that with Axelent. This is when the smartest solutions come about and the end results are the best. I won’t go into everything we have come up with together, but we have certainly had fun”, laughs Sven.
